Costa Rica Travel: Occidental Hotel throws guests out

The Allegro Papagayo's Occidental resort recent news that it will have to close its doors due to the illegal dumping of waste water into the local estuary came with even more more surprise as guests were told that they would just be refunded their money back.

Arriving guests in the coming week found that they had had their reservations canceled and money refunded but had no where to go. You would think that the least that the Allegro Papagayo could do is upgrade them to their 5 star resort just across the bay at the Grand Papagayo, however legally the hotel does not have to do anything apart from refund their money.

This lack of care for its clients has left many people with a sour taste in their mouth. This is not the way to do business and especially not in Costa Rica. Everyone knows that what comes around goes around. In this case it smells very rotten and is ill managed.

You have to feel sorry for the guest that had been waiting for months for his sunny vacation to Costa Rica to find out that a week before arrival he had been refunded his hotel stay and told to find somewhere else to stay.

Clients of some agencies are being swapped to other hotels, however this time of year is very busy and there is not a huge variety of hotels with space. People who booked not through an agency are left on their own and are trying to find space where ever they can so that their vacation is not totally destroyed.

Maybe one needs to think twice about booking a Occidental hotel stay in ANY country after their response to this disaster.

From Costa Rica Holiday

Labels: costa rica, travel